Privacy Policy

Secure Transport Group Privacy Policy

Last Updated: August 28, 2026

Secure Transport Group respects your privacy and is committed to handling the personal information you provide to us responsibly. This Privacy Policy explains what information we may collect through our website, how we use it, and the choices you have regarding your information.

This policy applies to information submitted through securetransportgroup.com and communications resulting from use of our website.

Information We Collect

When you contact us or submit a transportation request through our website, we may collect information you voluntarily provide, including:

Name
Phone number
Email address
Pickup and destination information
Requested transportation date and time
Trip type or transportation needs
Wheelchair, ambulatory, or mobility-related information necessary to understand your transportation request
Additional information you choose to include in your message or ride request

We may also receive basic technical information when you visit our website, such as browser type, device type, IP address, pages visited, and general website usage information through our website hosting, security, or analytics services.

How We Use Your Information

We may use information submitted through our website to:

Respond to questions and transportation inquiries
Review and coordinate ride requests
Communicate with you about scheduling, availability, pickup, or transportation arrangements
Provide requested transportation services
Maintain appropriate business and service records
Improve our website and customer experience
Protect the security and proper operation of our website
Meet applicable legal, regulatory, insurance, or recordkeeping requirements

Submitting a ride request through our website does not guarantee a reservation. Transportation is subject to availability and confirmation by Secure Transport Group.

Medical and Sensitive Information

Our website is intended for transportation inquiries and scheduling requests. Please do not submit medical records, Social Security numbers, financial account information, or detailed medical information through our website forms.

If information concerning a passenger’s mobility, accessibility, or transportation needs is necessary to safely arrange transportation, please provide only the information reasonably necessary for that purpose.

If additional sensitive information is required, Secure Transport Group may provide another appropriate method for communicating that information.

How We Share Information

Secure Transport Group does not sell or rent personal information collected through our website.

We may share information when reasonably necessary to operate our business, provide requested transportation, process or coordinate services, maintain our website, comply with applicable law, or protect the safety and rights of our passengers and business.

Information may also be processed by service providers that support our website, communications, forms, hosting, analytics, or other business operations. We seek to limit information shared with service providers to what is reasonably necessary for the services they provide.

Cookies and Website Analytics

Our website and services used to operate it may use cookies or similar technologies to support website functionality, security, performance, and analytics.

These technologies may collect information about how visitors interact with the website. Browser settings can generally be used to control or disable cookies, although disabling certain cookies may affect website functionality.

Data Security

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, email system, or method of electronic transmission can be guaranteed to be completely secure. Visitors should avoid submitting unnecessary sensitive information through website forms or ordinary email.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, coordinate and provide transportation, maintain business records, resolve disputes, comply with legal or regulatory obligations, and support legitimate business operations.

Retention periods may vary depending on the type of information and the reason it was collected.

Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms. Secure Transport Group is not responsible for the privacy practices, content, or security of third-party websites. Their respective privacy policies apply when you visit or use those services.

Children’s Privacy

Our website is not intended for children to independently submit personal information. Transportation for a minor should be requested or coordinated by a parent, legal guardian, or other authorized responsible adult.

Your Privacy Questions

If you have questions about this Privacy Policy or personal information you have submitted through our website, you may contact us at:

Secure Transport Group
Oʻahu, Hawaiʻi
Phone: (808) 807-8910
Email: info@securetransportgroup.com

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website practices, or applicable requirements. Updates will be posted on this page with a revised “Last Updated” date.